Private counsel for CX BPO leaders making bet-the-company decisions.
Four senior personas, CFO, Customer CxO, PE Sponsor, and Chair, built for CX BPO CEOs with a $30M–$300M book navigating AI-driven repricing and margin pressure.
For £750/month, you get four senior specialists who already know your world, grounded in your data, with a 90-day pilot and no procurement required.
The CFO
Private session
- £750 / $995 PER MONTH
- 90-DAY PILOT
- NO PROCUREMENT
- WE DON'T TRAIN ON YOUR DATA
Four senior personas, unlimited strategic questions, and written outputs you can drop straight into board and client materials.
WHY NOW
The market is expanding. The legacy model is breaking.
For years, the commercial model that built your business was simple, people on seats, billed by the hour. AI erodes that model from both sides, your clients expect savings and innovation, while your cost base is still largely headcount.
If your largest accounts are asking for AI-enabled savings while your delivery model is still headcount-based, every renewal becomes a high-stakes pricing and scope call.
The question is not whether AI reshapes your P&L, but who will capture the value, you, your client, or your competitors.
Your board knows it. Your clients know it. So every renewal, RFP, and quarterly review becomes a test of whether you can reset the commercial model before someone resets it for you.
- $525B
- Global BPO TAM by 2030
- −14%
- BPO contract value, lowest since 2020
- 76%
- of consumers don't get AI resolution
WHAT WE REPLACE
Not Diligent. Not Boardvantage. Not a coaching firm.
Most CX BPO leaders already know they need a different kind of counsel. They just do not have a safe, structured way to get it.
The late-night call to a retired mentor.
The cautious text to a competitor's outgoing CEO.
The generic AI chat that gives you a clever answer with no accountability.
The conversation you avoid with your CFO, because she will treat it as policy.
The PE call you rehearse alone in the car.
The silence.
Illuminatai replaces those workarounds with a private, always-on boardroom of four senior specialists, grounded in your data and available the moment you need them.
THE FOUR
Four senior specialists. No generic chatbots.
Each persona holds up side-by-side against a single-role specialist on identical prompts. We picked four for the CX BPO wedge and made them genuinely deep: not a panel of generalists, but four specialists who already know your world.
The CFO
“The CFO who can say out loud what your CFO is only thinking.”
You call when you are about to walk into a renewal or RFP that will reset pricing on a top-5 client.
You walk away with: a one-page repricing memo, clear floor and walk-away points, EBITDA impact by scenario, client-concentration sensitivity, and a two-line recommendation you can use in the room.
The Customer CxO
“The enterprise buyer in the room you can't bring.”
You call when you need to understand how a specific client is really thinking about AI, risk, and value, not just what is written in the RFP.
You walk away with: an account-defence playbook for a named top-5 client, their AI exposure, observable signals, realistic repricing options, and a rehearsed script for the next conversation.
The PE Sponsor
“The conversation with your sponsor before you have the conversation with your sponsor.”
You call before a quarterly review, a material repricing, or a change in strategy that will show up in the numbers.
You walk away with: a quarterly-review pre-read, the three numbers your sponsor will push on, the two narrative risks, the one ask you should make, and a rehearsed defence for each, on a single page.
The Independent Chair
“The Chair you wish you had between meetings.”
You call when you are shaping a board paper, a major strategic move, or a people decision that will change the next three years, not just the next quarter.
You walk away with: a board pre-read review, the slide that will draw fire, the unasked question you must answer, the framing shift required, and a recommended single, clear ask of the board.
The decisions you can't share don't wait for the next board meeting.
For £750/$995 per month, you get four senior specialists who already know your world, grounded in your data but never trained on it, so your commercial reality shapes every answer without creating any new data risk.
90-day pilot. No procurement.
We currently work only with CX BPO CEOs and their direct reports in the $30M–$300M band.